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What are your candles made of?Lumos Candle Co. scented candles are made with all-natural soy wax, braided cotton wicks, and scented oils. Just wax, wick, and scent with no other additives or dyes.
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Are your candles vegan?Yes! We only use soy wax for our candles and coco-soy wax for our wax melts, which are all natural ingredients.
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Where do you get your materials?We source all of our materials from companies here in South Africa - all local.
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Where are your candles made?All of our candles are hand-poured and hand-packaged in our workshop in Pretoria.
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How long do your candles last?As long as you keep the wick trimmed and only burn them for 4-5 hours at a time, our 400ml Classic Candles last approximately 100-120 hours.
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Do you have a store I can visit in-person?At this time we do not have a stand-alone store of our own, However, you can visit us at The Boardwalk & Castle Gate night markets in Pretoria.
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Why should I trim the wick and only burn the candles for 4-5 hours at a time?These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time. Additionally, burning your candle for 4-5 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling”, or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container
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What causes the white marks on my soy candles?Occasionally, white marks may appear on soy candles due to the nature of the soy wax. The tiny, white looking crystals on the tops and sides of jars are called frosting and are very similar to the frosted look on chocolate. This is a natural characteristic of soy wax and should not be treated as a flaw. It does not affect the quality or burn of the candle.
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Why are there oil droplets on top of my soy container candle?Since soybean wax has a lower melting point than paraffin wax, it can release excess (fragrance) oils which it cannot hold (usually due to extreme temperature changes due to shipping - i.e. going from hot trucks to an air-conditioned environment or going from cold trucks in the winter to heated stores). You can leave it or wipe it out with a tissue or paper towel. Sweat from soy candles does not affect the burn quality and generally the sweat drops will not show up again after your first burn.
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Why does my soy candle look frosty? Is it drying out?No, your soy candle does not dry out. Frosting is a natural characteristic of soy. It is not a flaw. It is strictly unique to pure soy candles. Often times it is called the "bloom". Actually, many customers are concerned if there is no frosting on their soy candles. It is a way that a customer can tell if their candle is really made with pure, all-natural soy wax. It's part of the soy experience!
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Can I buy your products wholesale to sell them in my store?Absolutely! Please contact us at orders@lumoscandles.com
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Do you offer any discounts on large orders?Yes! For more information on bulk pricing, please contact us at orders@lumoscandles.com. Some examples of large orders we’re happy to accommodate are: Candles as wedding favors Candles as a gift to your clients or vendors Candles to burn in your salon/spa/hotel
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Do you do customised candles?Customised Scent: Unfortunately we do not offer customised scents. Customised Label: Yes we do! However, given the production cost of making customised labels, there will be an additional cost to your order. Feel free to email us at info@lumoscandles.com
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